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Resolver provides an end-to-end complaint-resolution service.
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Gift cards and vouchers - Resolver | Resolver UK

Expired gift cards. Gift cards and vouchers do have an expiry date – this should be made clear to you when you buy the card. If you feel the expiry date of the card was hidden from you, you may be able to make a claim.

Buying gifts can be a tricky business – it’s often best to give a gift voucher and let the recipient make all the difficult decisions!
A gift voucher is basically a contract that can be exchanged for goods or services. This means that purchasing a voucher enters you into an agreement with the vendor – you’re then bound by the terms and conditions of the voucher, but this gives you some protection!
The time it takes for a gift voucher to expire is decided by the vendor – our advice is to check the expiry date as soon as you receive it.
There aren’t any specific laws that say how long a gift voucher or card should last, meaning they could last anywhere from a few months to a few years. If the card is valid for an exceptionally short period of time, it may be possible to argue that the time limit represents an unfair term – this is, however, unlikely.
Our advice is to use Resolver to contact the retailer – although they’re under no obligation to extend gift cards or gift vouchers, they may choose to do so as a goodwill gesture.
On some occasions, shops may refuse to accept any damaged gift cards – this includes damage to any “scratch-off” sections or stickers! In these cases, we advise you to contact the gift card provider and ask them to replace the damaged card or voucher.
All gift cards and vouchers should display their terms and conditions on the card itself.
You can’t get change when you use a gift voucher – unless the terms and conditions of the voucher say otherwise! Retailers may offer you a gift voucher to account for the difference, but this is at their discretion. If the balance of your gift voucher is on an electronic card, retailers will usually adjust the balance to account for the change.
Unfortunately, you may not be able to get your gift voucher honoured. If the company has been sold and is now managed by a new owner, they probably won’t be responsible for any of the previous owner’s liabilities.
If a retailer goes bankrupt, anyone who holds a gift card will be considered a creditor – you’ll need to make a claim in writing to the administrators. You’ll then be placed in a queue along with other creditors. You will, however, be placed low on the list of creditors – it’s fairly unlikely you’ll get your money back.
We advise you to keep an eye on the news! If you discover that a retailer is going bust, make a beeline to the nearest shop to spend your gift cards! They may not retain any value if the retailer goes down.
If you’re being sent gift cards from abroad (for example, by family members as a gift), you should be aware that you may be charged VAT on the value of the gift card! This applies to gifts of value over £34.
Since you’ll then also be charged VAT on anything you buy with the gift card, we advise you to ask that your relatives email you gift vouchers instead!
Any charges should be made clear to you before you purchase any gift cards or vouchers. If you feel you have been hit with an unfair charge, you should use Resolver to make a complaint!
In cases where you have an account associated with a gift card, you may be at risk from thieves who are able to hack into your account to drain it of any funds. You should be especially careful of any gift card accounts with an auto-load function, as thieves may use these accounts to quickly cause you significant loss.
If you find that you’ve been incorrectly charged when purchasing a gift card or voucher, you should use Resolver to contact the retailer directly. If the retailer cannot resolve your problem, you should consider using Resolver to contact your bank or credit card company.