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Mastercard Gift Card | KeyBank

What is a Key Possibilities Mastercard ® gift card?. Our Key Possibilities gift card is a great alternative to cash, checks and store-specific gift cards. It’s a prepaid card that can be given to anyone, for any occasion, and allows the recipient the flexibility to choose his or her gift.

Enjoy the benefits of being a KeyBank client. We offer checking & savings accounts, credit cards, insurance, and loans. Open your KeyBank account today!

A Key Possibilities Mastercard®1 makes giving the perfect gift simple. Prepay the amount of your choice and recipients can use the card anywhere debit Mastercard is accepted.
Our Key Possibilities gift card is a great alternative to cash, checks and store-specific gift cards. It’s a prepaid card that can be given to anyone, for any occasion, and allows the recipient the flexibility to choose his or her gift. Purchases can be made in-person, through catalogs, or online anywhere Debit Mastercard cards are accepted.
Key Possibilities gift cards are valid until the “Good Thru” date shown on the face of the card. We encourage the cardholder to use the entire balance before the card expires.
For instant-issue Key Possibilities gift cards there is a card issuance fee of $3.95 per card, regardless of how much money is on the card.
The Key Possibilities gift card is disposable; no additional value can be added to it. Please dispose of card once card has been used.
The card’s available balance is probably less than the purchase amount. You may inform the merchant of the remaining balance on the card and use another form of payment to pay the difference, subject to the policy of the merchant. Your transaction will not be approved unless you have sufficient funds to cover the entire transaction amount, including taxes, tips and fees. Some restaurants may add a tip to your bill automatically before attempting an authorization. Be sure to always be aware of your balance. If you prefer not to pay a tip on your Key Possibilities gift card, alert your server. Keep track of your Key Possibilities gift card balance so you don’t try to make purchases for more than the amount remaining on your card. To check your card balance, call the number located on the back of your card.
Yes, you can withdraw money from a Key Possibilities gift card. You can use the Key Possibilities Mastercard gift card at any KeyBank ATM. Simply go to keybankgiftcards.com to register your card and obtain a PIN. At the ATM, insert your card and type in your PIN. When prompted, select “Withdrawal” and then “Checking.” Proceed as usual by entering the amount you wish to withdraw. Your withdrawal limit is $300 per day, not to exceed the value of the card.
The card carrier of your Key Possibilities gift card will have the denomination on it. You will also be given a receipt for your purchase amount.
The Key Possibilities gift card is not authorized for “pay at the pump” purchases. We suggest you go into the store, give your card to the attendant, and sign for the purchase.
It is possible that the address used at the time the card was purchased is different than your current address. To use a Mastercard gift card, online and telephone merchants verify your billing address at the time of your purchase, to ensure it matches the address on file for your card. You must wait 24 business hours from the time the card is purchased to allow the address to be updated.
Call Customer Service toll free at 1-888-881-8969 to cancel your Key Possibilities® gift card as soon as possible, 24 hours a day, seven days a week. After the card is canceled, we will refund any remaining balance.
In case of errors or questions about your use of the Key Possibilities gift card, telephone our Customer Service at 1-888-881-8969. We must hear from you no later than 60 days after the receipt was issued on which the problem or error appeared.
To make ATM withdrawals, please go to keybankgiftcards.com to obtain a PIN.
Due to European Union regulations, Key Possibilities gift cards are not accepted by merchants or ATMs in all European Union countries.

The Key Possibilities card can be purchased by a KeyBank customer who is 18 years or older, issued and immediately activated at any KeyBank branch. To place a bulk order, please contact your KeyBank relationship manager or local branch. The maximum value that can be purchased by customers and loaded to a Key Possibilities card is $2,500.