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James St

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Welcome to the Card Engine

The gift card may be used to purchase goods or services at participating retailers in the James Street precinct, provided that the gift card has enough unused value to make the purchase. When you purchase a James Street Gift Card, either through our Site or at any participating retailer, you accept these Terms and Conditions.

James St acknowledges the Traditional Owners and Custodians of the Country on which we live, learn and work. We pay our respects to the Turrbal and Jagera people and all Aboriginal and Torres Strait Islander Elders past, present and emerging.

Give the gift of James St – the James St Gift Card is redeemable at over 100 speciality stores, restaurants, bars and beauty providers (as listed below).
To check the status of your order, email giftcard@jamesst.com.au or phone (07) 3850 0111.
We will not provide your personal information including name, address, email address or phone number to any third party. Your phone number will only by used by us for the purpose of following up on a gift voucher order, purchase or transaction.
If we consider that at any time a gift card has been purchased fraudulently, we may cancel the gift card in which case it will not be redeemable.
These terms and conditions apply to the use of the James Street Gift Card issued by us. If you let another person use your gift card, you must tell them that they will be bound by these Terms and Conditions. The laws of Queensland will apply to these Terms and Conditions. By using your gift card, you agree to these Terms and Conditions and you unconditionally submit to the jurisdiction of the courts of Queensland.
The gift card may be used to purchase goods or services at participating retailers in the James Street precinct, provided that the gift card has enough unused value to make the purchase.
You should keep your gift card secure at all times. Anyone holding the gift card can use its value to make purchases. If your gift card is lost or stolen, or you suspect an unauthorised transaction, immediately report this by calling us on (07) 3850 0111. We may be able to stop the gift card value being used, but we will require the card reference number, original balance and expiry date.
We may replace a faulty, lost or stolen gift card. Any replacement gift card will have the same unused value (at the time of replacement) and original expiry date. Please call (07) 3850 0111 to arrange a replacement. You must be able to quote the card reference number and in the case of a damaged card, return the damaged card to us. We recommend you make a record of the reference number and keep this separate from your gift card.
Gift cards will be void if they are defaced, mutilated, altered or tampered with in any way. We may subject gift cards to verification and security checks in our absolute discretion.
If you have a query or complaint about the gift card, please raise it by calling us on (07) 3850 0111 or contacting us online at our Site. We are not liable for the availability, quality or fitness for purpose of any goods or services purchased with the gift card. Any dispute about goods or services purchased with the gift card must be resolved with the retailer or supplier.
Except for rights that cannot be excluded, any conditions or warranties implied or imposed by legislation or otherwise are excluded from these Terms and Conditions. To the extent permitted by law, our liability is limited to replacing faulty gift cards.
If you think there has been a mistaken transaction on your gift card contact the store where the mistake was made.
A list of participating retailers where the gift card can be used is displayed at www.jamesst.com.au/giftcard. This list may change from time to time.
Gift cards will be shipped within 3 business days of receipt of funds. Delivery will be via Australia Post using Registered Mail for a flat fee. This fee is stated at www.jamesst.com.au/giftcard and may change from time to time. Delivery will be on a signature-required basis and to Australian addresses only.
Gift cards cannot be shipped outside of Australia.
We will ensure the following measures are undertaken to maintain the security of cardholders’ account data provided when purchasing a gift card:

The Card
Give the gift of James St – the James St Gift Card is redeemable at over 100 speciality stores, restaurants, bars and beauty providers (as listed below).

Processing
Orders are processed on Tuesday and Thursday mornings, and will be dispatched/ready for collection within 48-hours after being placed.

Postage
Orders are sent via Registered Australia Post and are typically received within 3-5 business days. Postage is a flat rate of $5.00.

Collection
Local pick up is available Monday to Friday from the James Street Initiative office from 9AM to 5PM. Simply click the local pick up option at the checkout.

Prior to collecting, please ensure you have received confirmation that your order is complete.

Order Status
To check the status of your order, email giftcard@jamesst.com.au or phone (07) 3850 0111.
Select Amount (ranging from $20 to $500)


Terms and Conditions :
The gift card may be used to purchase goods or services at participating retailers in the James Street precinct, provided that the gift card has enough unused value to make the purchase.

Gift cards will be activated upon issue and cannot be:
-Redeemed for cash;
-Used at an ATM;
-Reloaded, returned for a refund, have their balances consolidated to a new gift card; or
-Be replaced or used after the expiry date appearing on the card.