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Why a Gift Card is the best Covid-friendly present this Father’s Day - Handle My Complaint

If you decide to purchase a gift card or have received one recently, get the most from it! Here are easy tips on how you can get the full value from a gift card.

Father''s Day is a chance to honour the special men in our lives. They don''t need to be your dad, or grandad, they can be anyone''s dad or not even a dad. And if you don’t really have the time or fresh ideas to go hunting for something specific - how about grabbing a gift card for him to spend as he wishes. We’re letting you in on our tips for this practical and thoughtful hack on giving a gift.
If you are looking for a convenient and no-brainer kind of gift - a gift card is what you need. Gift cards are super popular all-round. We love giving gift cards because they say to the recipient ''I''m thinking of you''. Along with a dollar value we set and without requiring us to take a punt on selecting a specific gift that the recipient might not like, and may not be able to easily return during Covid. Recipients love a gift card when it can be use to pay for a larger item of their choice. Retailers love gift cards because if they aren''t spent, it’s pure profit for the company.
Lucky for us in lockdown, we have the choice of a physical or digital gift card. Physical are plastic cards that you buy directly from the shelves of retail stores. If you want something to hand over or want to include it with another present, set out to buy a physical gift card.
Digital gift cards, on the other hand, are virtual gift cards that are purchased online. If you’re looking for convenience, this type of gift card is easier to get. It can be delivered to the recipient instantly via e-mail or other online messaging platforms. This means you can buy it late at night, even when shopping centres are closed, or at the last minute. Most digital gift cards come with a unique code that is used to redeem it. That means digital gift cards are more secure and are less likely to be lost or stolen.
You can also choose between open-loop or closed-loop gift cards. Closed-loop gift cards can only be redeemed from the retailer or brand which issued the card. While an open-loop gift card can be used to buy from a group of retailers or brands, as long as they honour the card. A VISA gift card, for example, can be redeemed at any store where VISA is accepted. If your special fella has a shop he loves, buying a gift card from that retailer show how well you know his taste. But if you''re not sure or want him to try something new, consider buying a gift card that can be used at various retailers.
The good news is any gift card you buy for this year''s Father''s Day should be redeemable post-Covid. That''s thanks to laws that were introduced in Australia from November 1, 2019. Any gift cards purchased since that date must be valid for a minimum of three years from the dates they were issued or purchased. Short redemption periods are now a thing of the past.
These laws also require that all gift cards prominently display the expiry date. If it does not expire, it must also be stated clearly in the gift card.
The store does not need to honour an expired gift card. But it is always worth asking if the expiry can be extended if the final date has lapsed. Or better yet, ask if a new card can be issued — either in-store, over the phone or even by email. Some big chains such as Woolworths, JB Hi-Fi and The Good Guys have responded to customer complaints by getting rid of expiry dates. We also recommend setting some calendar reminders to ensure the full amount is used before the card''s expiry
Most digital gift cards allow you to check the remaining balance and expiry on the website or online store where you purchased it. However, checking the balance on physical cards varies - you may be asked to visit their website, call their hotline, or have the balance checked at an physical store.
Thanks to the new Australian laws, cards purchased after November 1, 2019 should not include post-supply fees. A post-supply fee is a fee that reduces the value of the gift card. Examples of fees that are no longer allowed include:
However, businesses can continue to charge upfront fees on the purchases of gift cards, as consumers can ask questions and make informed decisions about these fees while purchasing them.
Yes, your gift cards are taxable and tax-deductible. The amount that is used to purchase tax-deductible items can be claimable.
If your gift cards are issued for employees, they are considered cash-equivalent items. Like cash, you must include gift cards in an employee''s taxable income, regardless of how little the gift card value is. We have more tips on filing your tax returns here.
Usually, if you lose your gift card or it is stolen, it can not be replaced, refunded, and businesses won’t allow you to redeem them, especially if you fail to register them under your name. Some retailers may allow you to cancel or re-issue a lost or stolen card but charge you a corresponding fee. Terms and conditions for these situations vary across different businesses, so be sure to check the terms and conditions before you buy.
In general, if you''ve bought a gift card by mistake, it cannot be returned for cash. If you''ve accidentally purchased or received a gift card that won''t be of any use to you, try re-gifting it to someone whom you are certain would use it.
But if you purchase an item using a gift card and it needs to be repaired, replaced or refunded, the store must honour your consumer rights, just the same as they would if you purchased the item with cash or credit.
Also, the store can have a policy that requires refunds for items purchased on a gift card be issued onto a gift card.
Gift cards may be convenient, but they also have downsides. If you’re looking to buy a gift card for Father’s Day or any other celebration, here’s a list of some pros and cons to help you make a better decision:
If you decide to purchase a gift card or have received one recently, make sure to get the most from it! Here are easy tips on how you can get the full value from a gift card:
Shopping with gift cards is just like holding cash, but facing difficulties and unnecessary fees can be a real hassle. If you experienced any problem in redeeming your gift card, such as getting one that does not follow the three-year expiry period or being charged with unnecessary fees, tell us and we’ll ensure you don’t waste your money. We are here to help you handle it, let us know the details of your complaint, and just say the magic words ''Help Me Handle It''.