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We offer an Exchange Only Return Policy*. If you find it necessary to exchange any part of your order, please return the item(s) within 30 days of delivery, with the supplied address label from your package, or ship to the address below with your name, email address and order number. Please note, you will be responsible for all postage. Once your merchandise has been returned, we will issue a store credit for the total value of your exchange, via email within 24-48 hours. Please contact customer service with any questions or concerns. Hello Merchc/o Awesome DistroB1-B3 Wellington Road Industrial EstateWellington BridgeLeeds, LS12 2UAUnited Kingdom*7 Day Cooling-Off Period (EU Only)In addition to our exchange only policy, under the Distance Selling Regulations EU customers have seven working days (beginning the day after receipt) to cancel your purchase (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which have been unsealed; magazines; or tailor­made / customised products). In this case, we will provide a full refund but you must return the cancelled items to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.Disclaimer: We do not accept cancelations or exchanges on the following: Products benefitting charitable organizations, face masks, items tagged final run/sale, free or promotional items, any items damaged during shipping or opening, make-up, perishable goods, items washed, worn or unsealed, including vinyl/CDs that have been opened.

Hello Merch – Hello Merch Europe

We are not responsible for items lost, stolen, or damaged during transit. Please read our TOS & Privacy Policy for more information. Thank you.